Terms of Service

Last Updated: August 8, 2026

Welcome to Aloha Card Shop. These Terms of Service (“Terms”) govern your use of www.alohacardshop.com and purchases made from Aloha Card Shop, including online orders, shipping orders, and orders placed for in-store pickup.

By accessing our website, placing an order, or purchasing merchandise from Aloha Card Shop, you agree to these Terms.

1. General Terms

Aloha Card Shop sells trading cards, collectibles, sealed products, graded cards, accessories, and other related merchandise.

We reserve the right to refuse service, cancel or limit orders, restrict quantities, or decline transactions when reasonably necessary, including in cases of suspected fraud, pricing errors, inventory discrepancies, abuse, or violation of these Terms.

Product availability is not guaranteed until an order has been confirmed and successfully processed.

2. All Sales Are Final

ALL SALES ARE FINAL.

Except where otherwise required by applicable law, Aloha Card Shop does not accept:

• Returns
• Exchanges
• Merchandise credits
• Refund requests after a completed sale

Please review your order carefully before completing your purchase.

This policy applies to purchases made online and at Aloha Card Shop retail locations unless a different policy is expressly disclosed in writing before purchase.

Nothing in this policy limits any rights a customer may have under applicable law, including rights relating to merchandise that was damaged or defective before the time of sale where those rights cannot legally be waived.

3. Order Cancellations

Orders should be considered final once submitted.

Aloha Card Shop is not obligated to approve a customer's request to cancel an order.

If Aloha Card Shop agrees to a customer-requested cancellation, the cancellation may be subject to a 10% cancellation fee, where permitted by applicable law.

The 10% fee is intended to cover costs associated with processing the transaction, payment processing, inventory allocation, order preparation, and returning canceled merchandise to available inventory.

The cancellation fee also applies, where permitted by law, to orders canceled because the customer does not complete an in-store pickup.

A cancellation fee will not be charged when prohibited by law.

If Aloha Card Shop cancels an order because we are unable to fulfill it, such as because of an inventory error or other issue on our end, the customer will receive the appropriate refund without a customer cancellation fee.

4. In-Store Pickup Orders

Customers selecting in-store pickup are responsible for picking up their order from the selected Aloha Card Shop location.

Pickup orders must be collected within any pickup period communicated in the order confirmation, pickup notification, or other communication from Aloha Card Shop.

If you know that you will be unable to pick up your order, please contact us as soon as possible.

Failure to pick up an order does not automatically entitle the customer to a full refund.

If an order remains unclaimed, Aloha Card Shop may contact the customer and may eventually cancel the order.

If an unclaimed pickup order is canceled, a 10% customer cancellation fee may be deducted from the amount refunded, where permitted by applicable law.

Any remaining refundable balance will be returned to the original payment method when reasonably possible.

We may make reasonable exceptions at our discretion, but doing so in one instance does not require us to make the same exception in the future.

5. Trading Cards and Collectibles

Trading cards and collectibles may have subjective condition characteristics.

Unless a specific condition or grade is expressly stated, customers should review all available photographs, descriptions, and product information before purchasing.

Minor manufacturing variations, print defects, centering differences, surface imperfections, packaging variations, or other characteristics commonly associated with trading cards and collectibles do not necessarily constitute a product defect.

Aloha Card Shop does not guarantee that an ungraded card will receive any particular grade from PSA, CGC, Beckett, or any other grading company.

Past grading results do not guarantee future grading results.

6. Market Price Changes

The market value of trading cards, sealed products, collectibles, and other merchandise may change rapidly.

Changes in market price after an order is placed do not create a right to cancel, return, exchange, or receive a price adjustment.

Similarly, Aloha Card Shop will honor confirmed transactions subject to these Terms and any circumstances requiring cancellation because of errors, fraud concerns, or inability to fulfill an order.

7. Product Information

We make reasonable efforts to accurately display:

• Product names
• Images
• Conditions
• Prices
• Availability
• Descriptions
• Variants

However, errors can occur.

Product photographs may also differ slightly from the exact item received when a listing represents multiple units of the same product.

For individually photographed singles, graded cards, or unique collectibles, the listing should indicate when the pictured item is the specific item being sold.

8. Pricing Errors

Aloha Card Shop reserves the right to correct pricing, description, inventory, or listing errors.

If an item is listed at an incorrect price because of a typographical, technical, inventory, or system error, we may cancel the affected transaction.

If we cancel an order because of an error on our end, the affected customer will receive the appropriate refund without a customer cancellation fee.

9. Inventory and Availability

Inventory may be shared or synchronized between our website and physical retail locations.

Because merchandise may be sold simultaneously through multiple sales channels, an item appearing available online may occasionally become unavailable before the order is fulfilled.

If we cannot fulfill an item, we may contact the customer, remove the unavailable item from the order where appropriate, or cancel the affected portion of the transaction and issue the appropriate refund.

10. Payment

Customers agree to provide current, complete, and accurate billing and payment information.

By submitting an order, you represent that you are authorized to use the payment method provided.

Orders may be delayed or canceled if payment cannot be authorized or if additional verification is required.

Aloha Card Shop may use fraud prevention systems and may request additional verification before fulfilling an order.

11. Shipping

Customers are responsible for providing a complete and accurate shipping address.

Aloha Card Shop is not responsible for delays caused by incorrect customer information, carrier disruptions, weather, natural disasters, or circumstances outside our reasonable control.

Shipping estimates are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

If an online order cannot be shipped within the timeframe required by applicable law, we will provide any notices, cancellation options, or refunds required by law.

12. Lost or Damaged Shipments

Customers should inspect delivered packages promptly.

If an order arrives with significant shipping damage or appears to have been lost in transit, contact Aloha Card Shop promptly with:

• Order number
• Customer name
• Description of the issue
• Photographs of the packaging when applicable
• Photographs of the merchandise when applicable

We may need this information to investigate the shipment or submit a claim with the shipping carrier.

Nothing in this section limits rights available to customers under applicable law.

13. Preorders and Special Orders

Preorders, special orders, and products specifically obtained or reserved for a customer may be subject to additional terms disclosed at the time of purchase.

Unless otherwise expressly stated, customers should consider preorder and special-order purchases final.

Release dates supplied by manufacturers or distributors may change.

Aloha Card Shop is not responsible for manufacturer or distributor delays outside our reasonable control.

14. Order Limits and Resale

Aloha Card Shop may impose purchase limits on certain products.

We reserve the right to cancel orders reasonably believed to:

• Circumvent posted quantity limits
• Use multiple accounts to evade restrictions
• Involve fraudulent payment activity
• Interfere with product availability for other customers
• Otherwise violate these Terms

15. Promotions and Discounts

Promotional offers, discounts, coupon codes, and special pricing may have separate eligibility requirements and expiration dates.

Unless expressly stated otherwise:

• Promotions cannot be combined
• Discounts cannot be applied retroactively
• Previous purchases are not eligible for later promotional pricing
• Promotional availability may be limited

16. Third-Party Services

Our website may integrate with or link to third-party services, including payment processors, shipping carriers, grading companies, event platforms, social media services, and other providers.

Third-party services may be governed by their own terms and privacy policies.

Aloha Card Shop is not responsible for the independent acts, omissions, policies, or availability of third-party services except where responsibility cannot legally be excluded.

17. Intellectual Property

Unless otherwise stated, the website and its original content, including Aloha Card Shop branding, graphics, photographs, text, designs, and other materials created by or for Aloha Card Shop, are owned by or licensed to Aloha Card Shop.

Third-party trademarks, trading card artwork, game names, manufacturer logos, character names, and other intellectual property remain the property of their respective owners.

Use of third-party trademarks on our website does not imply ownership by Aloha Card Shop.

18. Prohibited Uses

Customers may not use our website or services to:

• Commit fraud
• Conduct unlawful activity
• Attempt unauthorized access to our systems
• Introduce malicious software
• Scrape or systematically extract website data in a manner that interferes with our systems
• Circumvent purchase limits or security measures
• Misrepresent identity or payment information
• Interfere with the operation of the website
• Violate another person's intellectual property or legal rights

We may restrict access or cancel orders associated with prohibited activity.

19. Website Availability

We attempt to keep our website accurate and available but cannot guarantee uninterrupted or error-free operation.

The website may occasionally be unavailable because of maintenance, software issues, third-party services, network outages, or circumstances outside our control.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, protections, or remedies that cannot legally be excluded under applicable law.

Manufacturer warranties, when applicable, remain subject to the manufacturer's terms.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Aloha Card Shop will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, purchase of merchandise, or inability to use our services.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

22. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Aloha Card Shop from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of our website, violation of these Terms, fraud, or infringement of the rights of another person.

23. Governing Law

These Terms are governed by the laws of the State of Hawaii and applicable federal law, without regard to conflict-of-law principles.

Nothing in this section limits any consumer protection or other rights that applicable law requires to remain available to you.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary.

The remaining provisions will remain in effect.

25. Changes to These Terms

Aloha Card Shop may update these Terms from time to time.

Changes will become effective when the updated Terms are posted to our website, unless otherwise stated or required by law.

The “Last Updated” date at the top of this page identifies the most recent revision.

Changes will not retroactively alter rights that applicable law prevents us from changing.

26. Contact Us

Questions regarding these Terms, an order, or an in-store pickup should be directed to Aloha Card Shop through the contact information provided on www.alohacardshop.com.

IMPORTANT PURCHASE POLICY

ALL SALES ARE FINAL. NO RETURNS, REFUNDS, EXCHANGES, OR MERCHANDISE CREDIT EXCEPT WHERE REQUIRED BY LAW.

CUSTOMER-REQUESTED ORDER CANCELLATIONS AND CANCELED/UNCLAIMED PICKUP ORDERS ARE SUBJECT TO A 10% CANCELLATION FEE WHERE PERMITTED BY LAW.

Please verify your order before completing your purchase.